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Version 2025.01 – Effective as of May 1st, 2025
At Packtion B.V., we value your privacy and are committed to protecting your personal data. This Privacy Statement explains what personal data we collect, how and why we use it, and what your rights are.
This statement applies to the processing of personal data from business contacts who visit our website, complete the contact form, or otherwise engage with us regarding our services and products.
We primarily process data in the context of professional roles and not as private individuals.
We process personal data that you provide to us when:
you contact us via email, telephone or through the contact form on our website;
you request information or sign up for a service;
we engage in communication within the context of a business relationship.
This may include:
Full name
Job title or role within your organization
Business email address and phone number
Company name and address
Information related to the purpose of your contact and communication history
Feedback you provide through surveys, forms or evaluations
We may also review or analyze communications for customer service, fraud prevention, risk management or service improvement purposes.
We process personal data for the following legitimate business purposes:
Service delivery and communication:
To fulfil contractual obligations with your company
To offer customer support via email, telephone or messaging platforms such as WhatsApp
To send status updates, invoices and reminders
To respond to inquiries and support requests
To share relevant product or service information and offers (where applicable)
Marketing and analytics:
To improve our products, services and customer experience
To invite feedback through surveys or evaluations
To create internal reports or market analyses (using anonymized data)
Legal obligations and security:
To comply with legal and regulatory obligations
To prevent or detect fraud, misuse or other unlawful activities
To mediate disputes and enforce our Terms & Conditions
We only share your data with third parties in the following circumstances:
When you or your company engage in a product or service transaction, we may share your contact details with relevant suppliers, carriers or other parties involved in completing the transaction.
Only when you have explicitly given us permission to do so.
We engage trusted third parties (processors) to provide services on our behalf, such as IT support, email delivery, payment processing, or marketing assistance. These parties are contractually bound to confidentiality and data protection.
We may disclose data if required by law or to defend our legal rights, for example:
To comply with legal proceedings or court orders
To cooperate with law enforcement or tax authorities
To enforce our Terms & Conditions
International data transfer:
If we share data with third parties or servers located outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as the use of EU-approved Standard Contractual Clauses and adequate security measures.
We take data security seriously and apply technical and organizational measures to protect personal data from unauthorized access, alteration, or loss. These include access controls, encryption, and secure data storage.
We only retain personal data as long as necessary for the purposes for which it was collected, or as required by law. After this period, your data will be deleted or anonymized.
Under the General Data Protection Regulation (GDPR), you have the right to:
Access the data we hold about you
Request correction or deletion of your data
Restrict or object to certain types of processing
Request data portability
Withdraw your consent at any time (where applicable)
To exercise your rights, please email us at info@packtion.com. Indicate clearly whether your request concerns access, correction or deletion. We may ask for additional verification of your identity to protect your data.
If you believe your rights have been violated or have a concern about how we handle your data, please contact us via info@packtion.com. We will investigate and respond as promptly as possible.
You also have the right to file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.
Packtion B.V. reserves the right to update this Privacy Statement at any time. The most current version will always be available on our website. In case of significant changes, we will notify you directly. The Dutch version of this policy is the original legal document; translations are provided for convenience only.
Packtion B.V.
Kleine Fluitersweg 100
7316 MX Apeldoorn
The Netherlands